Shipping Policy
At AOJ Store, we are dedicated to bringing professional-grade wellness and massage technology directly to your doorstep. Please review our shipping terms below to understand how we handle your order.
1. Delivery Timeframe
To ensure your massager undergoes a final quality inspection before leaving our facility, we follow the timeline below:
- Order Processing:1–3 business days.
- Estimated Delivery:10–15 business days after dispatch.
- Total Wait Time:You can expect your package within approximately 11–18 business days.
2. Shipping Rates (Calculated at Checkout)
We believe in transparency. Your specific shipping cost will be automatically calculated and displayed at the Checkout page.
* Rates are based on the real-time weight of your products and your delivery destination.
Tip: Adding multiple items to your cart may offer better shipping value compared to single-item orders.
3. Real-Time Tracking
Stay updated on your journey to relaxation.
- •Once your order ships, a Tracking Number will be sent to your email/phone.
- •You can track your package 24/7 through our "Track Order" page or the carrier's official website.
4. International Customs & Duties
As we ship from our specialized manufacturing hub, please note:
- •AOJ Store is not responsible for any customs, duties, or import taxes applied by your country.
- •Any fees incurred during or after shipping are the sole responsibility of the customer.
5. Shipping Restrictions
We currently serve most major global regions. If our system cannot calculate a shipping rate for your address at checkout, it may be outside our current delivery zone. In such cases, please contact our support team for a custom solution.
6. Incorrect Address Policy
It is the buyer's responsibility to ensure the shipping address is correct. If you notice an error after placing your order, please contact us via WhatsApp or Email within 12 hours. We cannot redirect packages once they have been dispatched.
7. Damaged Shipments
Our massagers are precision instruments. If your order arrives damaged, please:
- Take clear photos/videos of the packaging and the product.
- Contact our support team immediately.
- We will prioritize a replacement or resolution for you.
Need Help?
If you have any questions about our shipping policy or your order, please don't hesitate to reach out.